Return & Refund Policy

Last Updated: 18 June 2026

At LavenMart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 7 days of delivery if:

• The product received is damaged or defective.
• You received an incorrect item.
• The product is unused and in its original condition.
• All original packaging, tags, manuals, and accessories are included.

Non-Returnable Items

Returns will not be accepted for:

• Products damaged due to misuse, negligence, or improper handling.
• Used, washed, or altered products.
• Customized or personalized products.
• Products returned without original packaging.
• Clearance, final sale, or promotional items marked as non-returnable.
• Personal hygiene products where applicable.

Category-Specific Return Guidelines

Kitchen Appliances & Kitchen Accessories

• Returns are accepted only for manufacturing defects, transit damage, or incorrect products received.
• Products must be returned with all accessories and original packaging.

Home Decor & Home Essentials

• Returns are accepted for damaged, defective, or incorrect products.
• Minor variations in color, texture, or finish may not be considered defects.

Garden & Planters

• Returns are accepted only for damaged or incorrect items.
• Products must be returned in unused condition.

Clothing & Apparel

• Items must be unworn, unwashed, and have original tags attached.
• Products showing signs of use will not be eligible for return.

Return Process

  1. Contact our support team within 7 days of delivery.

  2. Share your order number and clear photos/videos of the product (if applicable).

  3. Our team will review the request within 2–3 business days.

  4. Once approved, return instructions will be provided.

  5. After the returned product is received and inspected, the refund process will begin.

Refund Process

• Approved refunds will be processed to the original payment method.
• Refunds are generally completed within 5–10 business days after approval.
• Processing time may vary depending on your bank or payment provider.

Exchange Policy

Exchanges are available only for:

• Damaged products
• Defective products
• Incorrect items received

Exchange requests must be submitted within 7 days of delivery.

Cancellation Policy

• Orders can be cancelled before shipment for a full refund.
• Once an order has been shipped, cancellation requests may not be accepted.

Contact Information

LavenMart

Owner: Pushpa Bai R

Address:
No. 172/30, Samruddhi,
Maruthi Layout, Lohithnagara,
Nelamangala Town,
Bengaluru Rural District,
Karnataka – 562123, India

Phone: +91 7353315533

Email: lavenmart.office@gmail.com

GSTIN: 29IRQPP4255K1ZR

Thank you for shopping with LavenMart. We appreciate your trust and look forward to serving you.