RETURN, REFUND & EXCHANGE POLICY

Last Updated: 04 June 2026

At LavenMart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read this policy carefully to understand the conditions for returns, refunds, and exchanges.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product received is damaged during transit.

  • The product is defective or has a manufacturing defect.

  • You received an incorrect product.

  • The product is unused and in its original condition.

  • The product includes all original packaging, labels, manuals, accessories, and tags.

Return requests submitted after the return period may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used, washed, or altered after delivery.

  • Products damaged due to customer misuse, negligence, or improper handling.

  • Products returned without original packaging, labels, or accessories.

  • Customized, personalized, or made-to-order products.

  • Clearance sale, final sale, or promotional non-returnable items.

  • Personal hygiene products where applicable.

3. Category-Specific Return Guidelines

Kitchen Products

Returns are accepted only for:

  • Manufacturing defects

  • Transit damage

  • Incorrect product received

The product must be returned with all original accessories, manuals, and packaging.

Home Décor Products

Returns are accepted only if:

  • The product arrives damaged

  • The product is defective

  • The wrong item is delivered

Minor variations in color, texture, finish, or handcrafted details may not qualify as defects.

Clothing & Apparel

  • Items must be unworn, unused, and unwashed.

  • Original tags and packaging must remain intact.

  • Products showing signs of use, stains, perfume, alteration, or damage after delivery will not be accepted.

4. Damaged, Defective, or Missing Items

If your package arrives damaged, appears tampered with, or contains missing items, please notify us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Order Number

  • Photos of the package

  • Photos or videos of the damaged product

  • Details of the issue

Our team will review the case and provide an appropriate resolution.

5. Return Process

To initiate a return:

  1. Contact our customer support team within 7 days of delivery.

  2. Provide your Order Number along with supporting photos or videos.

  3. Our team will review your request.

  4. If approved, return instructions will be shared with you.

  5. The product must be returned within the timeframe specified by our support team.

6. Refund Policy

Once the returned item is received and inspected:

  • Customers will be notified regarding approval or rejection of the refund.

  • Approved refunds will be processed to the original payment method.

  • Refunds are generally processed within 5–10 business days after approval.

  • Additional processing time may be required by banks, payment gateways, or financial institutions.

  • Shipping charges are generally non-refundable unless the return is due to our error.

7. Exchange Policy

Exchanges are available only in the following cases:

  • Damaged products

  • Defective products

  • Incorrect items received

Exchange requests must be submitted within 7 days of delivery and are subject to product availability.

8. Return Shipping

  • If the return is approved due to a damaged, defective, or incorrect item, LavenMart may arrange a return pickup where available.

  • In certain locations, customers may be required to ship the item back as instructed by our support team.

  • Unauthorized returns sent without approval may not be accepted.

9. Refund Processing Timeline

Refund Method Estimated Processing Time
UPI 3–7 Business Days
Debit/Credit Card 5–10 Business Days
Net Banking 5–10 Business Days
Wallets 3–7 Business Days

Processing times may vary depending on your payment provider.

10. Important Notes

  • LavenMart reserves the right to reject any return request that does not meet the conditions outlined in this policy.

  • Refunds, exchanges, and returns are subject to verification and approval.

  • Fraudulent claims or misuse of the return policy may result in rejection of future requests.

11. Contact Us

For returns, refunds, exchanges, or related assistance, please contact:

LavenMart

📧 Email: lavenmart.office@gmail.com

📞 Phone: +91 7353315533

Thank you for choosing LavenMart. We appreciate your trust and are committed to providing a smooth and satisfying shopping experience.